Frequently Asked Questions
Everything you need to know about your favorite cobble-to-cocktails footwear.
How do I care for my Charleston Shoe Company shoes?
Most of our styles are machine washable! Simply remove the insoles if applicable, wash on a cold, gentle cycle, and let them air dry away from direct heat.
What is your return and exchange policy?
We offer returns and exchanges on unworn merchandise within 30 days of purchase. Items must be in their original packaging to be eligible for a full refund.
How long will it take for my order to ship?
Standard orders are typically processed within 1-3 business days. Once shipped, domestic delivery usually takes between 3 to 7 business days depending on your location.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and package weight.
How do I determine my correct size?
Our shoes generally run true to size, but since many styles feature elastic straps, they provide a flexible fit. Please refer to our detailed Size Guide on each product page for specific measurements.
Are your shoes suitable for bunions or wide feet?
Many of our customers love our shoes for their stretch-elastic uppers, which comfortably accommodate bunions, wide feet, and other foot sensitivities without sacrificing style.