Returns & Exchanges
At Charleston Shoe Company, we want you to love your purchase as much as we loved designing it. If your shoes are not the perfect fit, we offer easy returns and exchanges on unworn items within 30 days of delivery.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to download and print a prepaid shipping label, which will be sent directly to your email address.
Pack Your Shoes
Place your unworn shoes in their original packaging and secure the prepaid shipping label to the outside of the box.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy as we process your refund or replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing